Q&A is an important part of the job - The Packer

Q&A is an important part of the job

02/10/2010 02:15:50 PM
Armand Lobato

Do you have any boxes?

This is probably the most common question, isn’t it? And it comes just when you’re ready to field the sugar-versus-acid-ratio question too. People always want empty (free) cartons for moving ventures. Keep a few on hand or provide the telescoping lids from full cases in a pinch. It’s easy. Keep them happy.

Customers love helpful, knowledgeable employees. Questions are typically about storage, temperature, ripeness, flavor and availability.

Having patience and courtesy are vital, as well as having a few empty cartons ready too — and it wouldn’t hurt if those boxes for moving also have handles, please.

Armand Lobato works for the Idaho Potato Commission. His 30 years of experience in the produce business span a range of foodservice and retail positions. E-mail armandlobato@comcast.net.

Have any tips on how to handle customers' questions? Leave a comment and tell us your opinion.

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