Lloyd shared other tips he picked up from independents across North America.
Have cashiers spend the first 10 minutes of their shift with a basket and cull the produce shelves. They have a consumer’s eye, not the eye of a produce manager who wants to get one more day out of those grapes.
Play Bachman Turner Overdrive’s “Taking Care of Business” three times a day. During those four minutes, everyone except cashiers stops and cleans up, freshens their area. It is especially effective when a top manager pushes a broom around the store perimeter during the 4-minute song. Customers see you care about a clean store and employees get a lift.
Have employees spend 15 minutes of their shift serving samples and greeting customers as they enter the store. Employees interact with customers and you don’t have to add to your payroll to have a greeter on site.