“We have three people on staff who do social media for us,” Freytag said. “People ask me how to get started in it and I tell them, ‘Just do it.’ Talk to younger people, ask your kids. That’s what I did and that’s how I found out about it.”
Freytag said it is important to know how tricky situations are going to be handled before launching social media campaigns. He advised the fresh-cut processors to figure out how they would respond to negative comments or customer complaints before launching Facebook pages or Twitter accounts.
For fresh-cut processors who work with the foodservice industry, Minos Athanassiadis of the Fresh Link Group recommended video as the medium of choice to get the message out. He said that people today respond to images better than words and that video imagery is particularly powerful.