Technology should match consumer use - The Packer

Technology should match consumer use

06/29/2012 09:04:00 AM
Tara Schupner

Tara Schupner, Copy EditorAny business that neglects the marketing maxim “know your customer” risks doing a painful faceplant onto pavement, as Facebook recently discovered during its IPO debacle.

Some produce marketers, though, have yet to assimilate this.

Understanding produce customers and their behavior is critical to a successful marketing plan, and these days just slapping a QR code onto your apple or orange isn’t going to cut it.

Just as Facebook and its advertisers have learned that social media users habitually ignore paid ad placements, evidence strongly shows that customers also frequently tune out QR codes.

Although a recent study by comScore of European consumers found that product packaging ranks second in QR code scans — at 38% to magazines and newspapers’ 50.9% and fourth-place signage’s 28% — this only covers a small fraction of the total potential market.

Another study conducted by Minneapolis marketing firm Russell Herder found that three in 10 consumers who have seen a QR code before did not know what it was.

In a white paper released last October, Russell Herder also found that only 31% of people who had scanned QR codes more than once felt the information they got was worth their time.

Do the math, and 69% of consumers who scanned QR codes thought it was a waste of their time.

Obviously, produce businesses don’t want consumers to either ignore QR codes altogether or scan them, feel that was a waste of their time, and subsequently ignore QR codes altogether.

Companies that want to effectively use QR codes must ask the tough questions: What can we put on the website that the consumer can’t live without? And when and where is the best time and place to put a QR code before a customer?

What's in a QR code?Russell Herder recommends that “the ideal location for a QR code is one where the user has both enough time to pull out their phone to scan the code and no other means to quickly engage with the messaging.”

A harried mother of three hurrying through the store to pick up ingredients for dinner before her youngest pitches a tantrum is not a user who has time to pull out her phone and scan a QR code.

At the moment she’s rummaging through a pile of avocados, she likely cares more about pricing and quality than about who picked the product.

Produce marketers need to find a way to inform and persuade consumers that they need — not want, but need — to scan a QR code at some point in their purchasing process, and that it will be worth their time.


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John Bailey    
Salinas Valley, California  |  July, 05, 2012 at 02:31 AM

Well said. Thanks!

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