Millennials take their growing buying power online - The Packer

Millennials take their growing buying power online

05/23/2014 10:25:00 AM
Garland Perkins

Garland Perkins, The Oppenheimer GroupGarland Perkins, The Oppenheimer GroupWhether it is grocery delivery or click and collect, numerous models of online grocery shopping have emerged in recent years.

Brick Meets Click, a retail consulting agency, predicts this channel will have an annual growth rate of nearly 13% during the next decade.

In addition, 14% of all primary grocery shoppers in the U.S. currently purchase food and beverage items online, according to The Hartman Group, and a large portion of these shoppers are millennials.

With their time-constrained lifestyles and distinctive buying habits, it appears this generation will likely increase its participation in the online grocery game going forward.

Millennials are deeming the “one stop shop” a thing of the past by making multiple trips throughout the week, while also using a myriad of channels for their needs.

Although price still plays a leading role in their purchasing decisions, Gen Yers are more willing to pay for product attributes they prioritize such as convenience, local, organic/natural, and ethnic.

They are also open to trying different distribution models such as purchasing food online to find exactly what they’re looking for.

A 2013 report by the Urban Land Institute found that while stores were still the prevailing location for purchases, 45% of millennials perused retail sites online for an hour or more each day and 91% had made an online purchase during the previous six months.

Ample opportunity also exists for engaging in digital channels that are popular with millennials. For example, responding to reviews on Yelp or posting pictures of freshly picked items on Instagram enables online grocery operators to interact and advertise.

Known for being early adopters, Gen Yers are more inclined to use technology to fulfill their food needs, also serving as an excellent avenue for introducing distribution models and new items.

Digital tools such as a smart phone application or a YouTube video can be used to educate Gen Y consumers about the unfamiliar.

Online grocery shopping might not reduce the frequency of impulse buys, as you might imagine.

According to a 2013 survey by AOL, with numerous hours spent browsing online, over 50% of millennials said they often buy items that were unplanned, noticeably more than the baby boomers (30%) and Gen Xers (40%).

In a 2014 report by The Hartman Group, the top three motives for online grocery shopping were to save time, to save money, and/or to save on gas/avoid driving, all of which are congruous with the millennial lifestyle.


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