Penny-pinching refunds can trim more than cost

09/21/2012 08:24:00 AM
Armand Lobato

The customer will be surprised — and impressed — that they need neither the product nor receipt, just their word.

For this small investment, you can be assured they’ll be back.

Produce refunds are such a small investment for that kind of result.

Armand Lobato works for the Idaho Potato Commission. His 30 years of experience in the produce business span a range of foodservice and retail positions.

armandlobato@comcast.net

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