Pandemic delivered tough lessons

The COVID-19 pandemic taught some tough lessons to produce operators in the foodservice sector.

The Packer sent a survey in May to industry operators with the question, “The toughest lesson learned during the pandemic was...

Here are some selected responses from the survey:

• “We need a better natural disaster recovery plan.”
• “Being agile is more valuable than being right.”
• “Really nothing, we just embraced the challenges and learned as we went along.”
• “There is no job security in this business.”
• “What’s important now. And take care of the customer who had taken care of you. Relationships are very important.”
• “Government can pick winners and losers with no sense.”