Opinion

Working the occasional late night can show produce managers a lot about their operation and customers, says columnist Armand Lobato.

Plans are good, but not everything goes according to plan. Columnist Armand Lobato recalls when a 10-minute commute became an 8-hour trek.

When a manager takes a week off, someone has to step up. Columnist Armand Lobato discusses compensation for taking on those key responsibilities.

Establishing rules, levying accountability and treating everyone fairly are keys to a well-run operation, says columnist Armand Lobato.

Nothing beats great customer service, and having responsive and knowledgeable produce clerks helps a grocer stand out, says columnist Armand Lobato.